Plaza Cycle
West Valley, UT 84119-3344
Phone: (801) 972-8725
- Plaza Cycle Motorsports:
- Motorcycles, ATVs, Snowmobiles, Personal Watercraft & Trailers.
User Reviews for Plaza Cycle
08/25/2008 Posted by flaherts1187
I had the need to deal with the service shop 3 times while trying to get my bike worked on. They were rude and tough to work with consistantly through the processes. I was misquoted a price for work and not given any documentation so when the final bill came it was quite a shock. Also, they had charged me for work that wasn't done and when I pointed that out I was once again treated like I was an inconvenience to them. I cannot recommend this shop.
05/02/2008 Posted by yehaw
The motto for this place is walk in, ride out. well i did that initially, but it wasn't more than 15 minutes before my battery was dead on my brand new kawi ninja 500. fortunately i was close so i went back to the store and they came out to re-charge my battery. later that night i rode my bike to work and when i went to leave, it would not start. so i had to walk home. i took the battery out of the bike and had them recharge it. they did overnight. when i came to pick it up the next morning- they said the battery was dead and they had to get me a new one.-which doesnt mean just picking one up off the shelf. they had to put the acid in it and charge it again. so now ive basically been waiting around to drive my new bike for a day and half. and the service rep tried to come down on me for being upset that i cant walk in, and ride out. he keep saying it was the manufacturer's fault. and "like havent you ever bought anything that was defective before"?!! but almost shouting at me. and he also had the nerve to tell me i offended his customers when i said "this is a f***ing pain in my a**. i was angry, i didn't direct it towards anyone. and hey buddy, i'm a customer too! good service would have been to check the battery first thing in the morning and recognize if anything else had to be done. they knew i was coming in early the next morning. to simplify - the ordeal is not really their fault, but talk about poor customer service. Anyone has reason to be upset when something brand new they buy doesn't work properly. the sales department is nice, but the service people did not respect me.
Pros: good financing
Cons: poor customer service
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