Salon Dante & Day Spa

10/19/2008 Posted by 1dante1

In reference to Courtney Connor's review. Courtney came to us For our expereienced stylists of 18 Yrs. to fix her hair color "not origionally done in our salon". Corrective color takes time. Courtney was about 5 hours over 2 days. Courtney was offered lunch, given beverages and a complimentary heated hand treatment wich she loved. Her services were a total of 163.00, NOT THE 300.00 SHE CLAIMED. This was an excellent price. Salons charge over $100 per hour on corrective color. She was very happy with her service and her hair was beautiful. Camera footage shows if our word is'nt good enough. When leaving she thanked the staff for being so patient with her and her cying episodes, asked for their cards & said she would difinately be back. The next day she requested her money back. The only reason she had for wanting her money back was that she had to pay a baby sitter while she had her hair done. Courtney Said she would call the credit card company and say she was never in or had services done in our salon. This shows her honesty & how much of her review one should beleive. Our office got a fax from her credit card Company asking for any proof that she had had services in our salon. We sent proof of her credit card she had signed for 163.00 and offered video footage for theft of service charges. Credit card Co. and other Businesses Be aware of Courtney Connor And Shame on City Search for posting reviews without researching facts, they calim to be in business to help other businesses. Our staff are there to make an honest living like everyone else and their time and talent is worth someting. Salon Dante has not been in business for 46 years for giving poor customer service. We thrive on Cutomer service and guarantee our services. We feel we have the best stylists in the state and the best products and services available for our guests. Salon Dante' Received Salon & Spa of the year in Launchpad international Magazine.

Pros: honest, talented staff.

Cons: none

10/07/2008 Posted by lanageorge

Recently I attempted to save some money by coloring my own hair...bad mistake. I did not know what I was doing and I ended up with colors in my hair that I did not know existed. My hair was a disaster and I was an emotional wreck. I looked up salons in the neighborhood and I called Salon Dante. I explained what had happened and the receptionist was able to calm my nerves and assured me that they could fix my mistake. They were very accommodating and scheduled me an appointment the same day. I arrived for my appointment and I was greeted by very friendly staff. I was so concerned about the damage to my hair and I did not want any more damage to happen. The stylist explained to me the damage to my hair that I had caused and she also explained to me the options I had to fix the mess. The stylist was professional and she was very educated in color. This was not a quick process, I was there for a couple of hours and the salon bought me lunch,something I never expected. The stylist also did a deep conditioning treatment at no charge to help stop my hair from being damaged any more. My hair is quite long and I want to keep it that way. I had caused damage to my hair and I was afraid that I was going to have to cut it off. That would have been devastating to me and the stylist saved that from happening. The stylist explained to me that she would be able to fix the color and she did. She worked so hard to fix my hair and I was more than pleased with the results. The stylist listened to what I wanted and she worked very hard to fix my disaster. She truly cared about how I was feeling and made sure she helped me. All of the staff at Salon Dante are great people. When it came time to pay, I was shocked at the price. I would have expected to pay double what they charged me. I could not believe that the price to fix my hair was so cheap in addition to the services that were complimentary. I cannot thank Salon Dante enough and I know I will be a customer for life.

Pros: Very helpful and skilled stylists.

Cons: None